Shipping Policy

Shipping Hours & Cut-off

SJPACK USA warehouses operate from Monday through Friday 10AM-5PM excluding postal holidays. Orders will be shipped same day for all orders placed before 9AM PST.  All orders placed after 9AM PST will be shipped on the next Business Day. 

Domestic Shipping Detail

SJPACK USA offers FREE SHIPPING on all orders over $99.99 within the United States.

Free Shipping within United States will be shipped via UPS Ground, DHL Ecommerce, or USPS services.

SJPACK USA reserves the right to select shipping provider and suitable service level at its discretion for Free Shipping. 

Upgraded shipping methods and services are available during checkout.

UPS

UPS Ground / Home Delivery — 3 to 7 Business Days (in the continental U.S.)
UPS 3 Day Select — 3 Business Days
UPS  2 Day Air— 2 Business Days
UPS Next Day Air — Next Business Day by 3pm (to most non-rural areas)
UPS EARLY Next Day Air— Next Business Day by 10:30am (to most non-rural areas)

USPS – US Postal Service

USPS transit times are estimated and cannot be guaranteed.
USPS First Class Mail — 3 to 6 Business Days
USPS Priority Mail — 1 to 3 Business Days
USPS Express Mail — 1 to 2 Business Days

**Note that if your tracking information states “Not Found,” please allow 24-48 hours for it to be updated on the tracking website (USPS, FedEx, or UPS). Tracking information are usually updated on the website once the package is picked up by the courier.

Saturday Delivery are available for All USPS services and only available for UPS Next Day Air.

All Domestic Orders will come with order confirmation.  UPS does not deliver on Saturday.  In order to receive your order by Saturday, the latest time to order is on FRIDAY before 1PM, and choose UPS NEXT DAY AIR with Saturday Delivery Option (1:00pm for orders shipping to Canada). Please be aware that UPS 2Day Air Shipping does not deliver on Saturday.

UPS cannot deliver to a P.O. Box. APO/FPO/DPO For PO Box APO/FPO/DPO address, please order via USPS.

An adult signature requirement is required.

Insurance is optional and maybe added at customer’s discretion.